Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by 92jl ("92jl," "we," "us," "our") and applies to all personal data collected from users ("you," "Player") who access, register on, or use the 92jl website at 92jl.org and any related platforms, mobile interfaces, or services provided by 92jl (collectively, the "Services").

92jl is committed to protecting the privacy and personal information of all players, particularly those accessing the platform from the Philippines. We process personal data responsibly, in accordance with applicable data privacy laws and the player protection standards aligned with PAGCOR regulations governing online gaming platforms in the Philippines.

By registering an account with 92jl or continuing to use the Services, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the 92jl platform.

2. Information We Collect

92jl collects personal information when you register an account, use our Services, or interact with the platform. The categories of data we collect include:

• Registration Data: Full name, date of birth, email address, username, and password (stored in encrypted form).
• Identity Verification Data: Government-issued ID documents (e.g., Philippine National ID, passport, driver's licence), selfie photographs, and proof of address — collected for age verification and KYC (Know Your Customer) compliance.
• Contact Information: Mobile number (e.g., Globe or Smart number), city of residence (e.g., Manila, Cebu, Davao, Makati), and email address for communication purposes.
• Financial Data: GCash number, Maya account details, or bank account information (BPI, BDO, Metrobank) used for deposits and withdrawals in PHP. 92jl does not store full card numbers or bank passwords.
• Transaction History: Records of all deposits, withdrawals, bonus claims, and game activity conducted through your 92jl account.
• Technical Data: IP address, device type and identifiers, browser type and version, operating system, and session timestamps — collected automatically when you access the platform.
• Usage Data: Pages viewed, games played, time spent on platform features, and interaction data — used to improve the platform experience and personalise content.
• Communications Data: Records of your interactions with 92jl's customer support team via live chat or email.

3. How We Use Your Information

92jl uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and secure your 92jl account, including processing your 92jl login and managing your session.
• Service Delivery: To provide access to casino games, sports betting, live dealer tables, Dragon Gate, bingo, and all other features of the 92jl platform.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, and partner banks, and to verify the source and destination of funds in compliance with anti-money laundering regulations.
• Age and Identity Verification: To confirm that all 92jl players are at least 21 years of age, as required under PAGCOR-aligned responsible gaming guidelines applicable in the Philippines.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other violations of 92jl's Terms and Conditions.
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, self-exclusion, and session time limits where these have been set by the player or triggered by platform safeguards.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance in Filipino-English through 92jl's live chat and email support channels.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates — only where you have opted in to receive marketing communications from 92jl. You may opt out at any time.
• Platform Improvement: To analyse usage data and improve the design, performance, and content of the 92jl platform for Filipino players.
• Legal Compliance: To meet our obligations under applicable data privacy laws, gaming regulations, and anti-money laundering requirements.

4. Legal Basis for Processing

92jl processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and 92jl — specifically, to provide the Services you have registered for, including operating your account and processing transactions.
• Legal Obligation: Processing is required to comply with applicable laws, including age verification requirements, anti-money laundering regulations, and gaming compliance obligations.
• Legitimate Interests: Processing is carried out for 92jl's legitimate interests in fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Information

92jl does not sell, rent, or trade your personal information to third parties for their independent commercial use. We may share your information with the following categories of recipients where strictly necessary:

• Payment Processors: GCash (GXI), Maya (Voyager Innovations), and banking partners (BPI, BDO, Metrobank) require transaction data to process deposits and withdrawals in PHP.
• Game Providers: Third-party game studios integrated into the 92jl platform may receive your player ID and session data for the purpose of running game sessions. Game providers do not receive your full personal profile.
• Identity Verification Partners: KYC and age verification service providers process identity documents to confirm player eligibility. These partners are bound by strict data processing agreements.
• IT and Security Providers: Cloud hosting, cybersecurity, and fraud detection service providers who support the technical operation of the 92jl platform under confidentiality obligations.
• Regulatory Authorities: 92jl may disclose personal data to PAGCOR, law enforcement, or other competent authorities where required by law or in response to a valid legal order.

All third-party recipients are required to handle your data in accordance with applicable privacy laws and may only use it for the specific purposes for which it was shared.

6. Data Retention

92jl retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet legal, regulatory, and operational obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping requirements.
• Identity verification documents are retained for the duration of your account plus the applicable regulatory retention period.
• Marketing preference data is retained until you withdraw consent or request deletion, whichever comes first.
• Technical and usage data may be retained in anonymised or aggregated form indefinitely for analytical purposes.

When data is no longer required, 92jl will securely delete or anonymise it in accordance with data minimisation principles.

7. Cookies and Tracking Technologies

92jl uses cookies and similar technologies (local storage, session tokens) on the platform for the following purposes:

• Essential Cookies: Required for 92jl login session management, security, and core platform functionality. Cannot be disabled without affecting your ability to use the platform.
• Performance Cookies: Used to understand how players navigate the platform — which games are most played, which pages are visited most — to inform platform improvements.
• Preference Cookies: Store your language and display preferences to personalise your experience on return visits.
• Analytics Cookies: Aggregate, anonymised data used to measure platform traffic and usage patterns. 92jl does not use third-party advertising cookies or cross-site tracking.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Security of Your Data

92jl implements technical and organisational security measures appropriate to the nature of the data processed and the risks involved. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and monitoring for suspicious account activity including unusual 92jl login patterns.

While 92jl takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your 92jl login credentials confidential and for using a strong, unique password. Notify 92jl immediately if you suspect unauthorised access to your account.

9. Your Data Rights

As a 92jl player, you have the following rights in relation to your personal data, subject to applicable legal limitations:

• Right of Access: You may request a copy of the personal data 92jl holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
• Right to Restriction: You may request that 92jl restrict processing of your data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact 92jl support via live chat or email at [email protected]. 92jl will respond within a reasonable timeframe and may request identity verification before fulfilling data requests.

10. Children and Minors

The 92jl platform is strictly for adults aged 21 years and above. 92jl does not knowingly collect personal data from individuals under the age of 21. If 92jl becomes aware that personal data has been collected from a minor, the account will be immediately closed, data will be deleted (subject to any legal investigation requirements), and the matter may be escalated to PAGCOR or relevant authorities where appropriate.

Parents and guardians who believe a minor may have accessed the 92jl platform should contact 92jl support immediately for investigation and account closure.

11. Changes to This Policy

92jl may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When material changes are made, the "Last Updated" date at the top of this Policy will be revised, and 92jl may notify registered players by email or via an in-platform notification.

Your continued use of the 92jl platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 92jl's data handling practices, please contact our support team via:

• Live Chat: Available 24/7 on the 92jl platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link). We aim to respond within 2 business days.

92jl is committed to resolving all privacy-related concerns promptly and transparently.